For NZ Orders:

Free Shipping for New Zealand domestic orders over NZ$69 or only a flat rate of NZ$6.70 shipping for the rest. In some cases an additional delivery fee may be required for remote or isolated areas, or extra large or heavy items and we will contact you prior to processing your order.

We normally use NZ Post for New Zealand domestic orders.

Handling time: Parcel will be sent out within 1 - 2 working days ( except for weekends & public holidays) of receiving cleared payment.

Delivery time: It depends where the item is sent from. Please check the ETA (estimated date of arrival) shown on each product page. Items with a delivery time of less than 5 days are shipped from Auckland. Other items are shipped directly from our overseas suppliers.  

• For products dispatched from Auckland office is normally overnight in Auckland area, and an extra day to reach other areas in the North Island. It takes 2 - 3 working day to arrive in the South Island and longer to a rural address.

• For items shipped directly from suppliers usually arrive in around 7-10 working days. It will be delivered by NZ Post once landing in NZ.

Parcel Tracking

Courier service used: NZ Post.

Your order can be tracked to your door via the following courier website respectively:

• NZ Post Tracking

For AU Orders:

Free Shipping for orders over AU$69 to Australia or only a flat rate of AU$6.70 shipping for the rest

In some cases an additional delivery fee may be required for remote or isolated areas, or extra large or heavy items and we will contact you prior to processing your order.

Handling time: 1 - 2 working days once payment is cleared.

Delivery Time: Except for those with longer shipping time specified in product page, delivery time is usually 7-10 working days to most metro address in Australia, and extra days to a rural address.

Parcel Tracking

Your order can be tracked to your door via the following website accordingly:

• Australia Post Tracking

For UK Orders:

Free Shipping for orders over GBP£69 to United Kingdom or only a flat rate of GBP£3.95 shipping for the rest

In some cases an additional delivery fee may be required for remote or isolated areas, or extra large or heavy items and we will contact you prior to processing your order.

Handling time: 1 - 2 working days once payment is cleared.

Delivery Time: Except for those with longer shipping time specified in product page, delivery time is usually 7-10 working days to most metro address in United Kingdom, and extra days to a rural address.

Parcel Tracking

Your order can be tracked to your door via the following website accordingly:

• Royal Mail Tracking

For CA Orders:

Free Shipping for orders over CA$69 to Canada or only a flat rate of CA$6.70 shipping for the rest

In some cases an additional delivery fee may be required for remote or isolated areas, or extra large or heavy items and we will contact you prior to processing your order.

Handling time: 1 - 2 working days once payment is cleared.

Delivery Time: Except for those with longer shipping time specified in product page, delivery time is usually 7-10 working days to most metro address in Australia, and extra days to a rural address.

Parcel Tracking

Your order can be tracked to your door via the following website accordingly:

• Canada Post Tracking

We offer 14-day no-question-asked refund policy. Return postage is covered in many cases.

Returns must be in re-salable conditions (unopened with undamaged packaging. All accessories, parts and manuals etc. must be included and as their original conditions).  

The following products are not returnable and refundable:

• All products listed as clearance items ;
  
• A product with a clear statement displayed on its page as non refundable for your health, hygiene and safety protection.
  

All returns need to be posted to New Zealand address as instructed.

For more details, please read our  Return & Refund Policy